Question 1

How does Resolviv work?

Accepted Answer

You describe what you need, and Resolviv finds the right pro. Someone who speaks your language and knows how to help. They can guide you live by audio or video, come to you in person, or bring a whole team if the job needs it.

Question 2

How much does it cost?

Accepted Answer

Pricing depends on the service and provider. You'll see a clear quote before confirming. There are no hidden fees, and tips go 100% to your provider.

Question 3

What languages does Resolviv support?

Accepted Answer

Resolviv works natively in 12+ languages including English, Spanish, French, Portuguese, Arabic, Chinese, Russian, Vietnamese, Hindi, Tagalog, Korean, and more.

Question 4

What is Live Guided Action?

Accepted Answer

It's the core of Resolviv. A real pro joins you on audio or video and walks you through whatever you need: fixing something, cooking a meal, setting up tech. Like having an expert right there with you. No classes, no courses, just real help, live.

Question 5

Can I use Resolviv for cooking?

Accepted Answer

Yes! One of our most popular uses. Invite friends over and get a live chef to guide you through any cuisine: Italian pasta, Japanese sushi, Mexican tacos, you name it. It's cheaper than a restaurant and way more fun than delivery.

Question 6

Is my information safe?

Accepted Answer

Yes. We use bank-level encryption, never sell your data, and follow strict privacy practices. See our full Privacy Policy for details.

Question 7

Can I build a team of professionals?

Accepted Answer

Yes! Some jobs are too big for one person. Resolviv lets you put together a team of pros who work on it together, on a call or in person. Home renovation, big event, multi-step legal process. Your team stays with you until it's done.

Question 8

What if I'm not happy with the service?

Accepted Answer

Contact us through the app. We take every complaint seriously and offer a fair resolution process including refunds when appropriate.

Question 9

What is HI (Human Intelligence)?

Accepted Answer

HI stands for Human Intelligence — the opposite of AI. While other companies replace people with chatbots and algorithms, Resolviv brings together real human beings and all their powerful skills — people who listen, understand, and solve your problem live. Every call, every visit, every team — it's always a real human expert. That's HI.

Question 10

How do I become a provider?

Accepted Answer

Download the Resolviv Provider app, create your profile with your skills and languages, and submit for verification. Once approved, you can go online and start accepting requests.

Question 11

How do I get paid?

Accepted Answer

Providers are paid via Stripe. Set up your bank account through the app, and you'll receive weekly payouts. Tips go 100% to you.

Question 12

How much can I earn?

Accepted Answer

Earnings depend on your skills, availability, and volume. Audio consultations typically earn $10–$25, video sessions $25–$60, and in-person visits $50–$150. Top providers earn more as they level up.

Question 13

Can I set my own schedule?

Accepted Answer

Yes. You choose when you go online and which requests to accept. Work full-time or part-time — it's entirely up to you.

Question 14

Do I need certifications?

Accepted Answer

Not always. For regulated services (electrical, plumbing, legal), we may require proof of licensing. For skills like cooking, tech support, or translation, your experience and ratings speak for themselves.

Question 15

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards through Stripe. Payment is processed securely — we never see your full card number.

Question 16

How do refunds work?

Accepted Answer

If a service doesn't meet expectations, you can request a refund through the app within 48 hours. We review each case individually to ensure fairness for both users and providers.

Question 17

Are there any subscription fees?

Accepted Answer

No. Resolviv has no subscription or monthly fees for users or providers. You only pay for services you use.

Question 18

Are providers vetted?

Accepted Answer

Yes. All providers go through a verification process. For regulated services, we verify licenses and certifications. All providers are rated and reviewed by users.

Question 19

What if I have an emergency?

Accepted Answer

Resolviv is not an emergency service. If you have an emergency, call 911 or your local emergency number. Resolviv is for non-emergency help and professional guidance.

Question 20

How does the institutional bridge feature work?

Accepted Answer

If you need help communicating with a bank, hospital, or government office, Resolviv can connect you with a bilingual helper who joins a 3-way call to translate and advocate for you in real time.

How Can We Help?

For Users

For Providers

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