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RESOLVIV

Terms of Service

Last Updated: March 11, 2026

1. Introduction & Acceptance

Welcome to Resolviv. These Terms of Service ("Terms") govern your use of the Resolviv platform, including our mobile applications, website, and all related services (collectively, the "Platform"). By creating an account or using Resolviv in any way, you agree to be bound by these Terms.

Resolviv is operated by Resolviv, Inc., a company registered in the State of Florida, United States. If you do not agree to these Terms, please do not use the Platform.

Effective Date: March 11, 2026

2. Definitions

  • "Platform" — The Resolviv website, mobile applications, APIs, and all associated services.
  • "User" — Any individual who creates an account to request services through Resolviv.
  • "Provider" — Any individual who creates an account to offer services through Resolviv.
  • "Service" — Any assistance, guidance, consultation, or in-person work facilitated through the Platform.
  • "Live Guided Action" (LGA) — Resolviv’s real-time guidance feature where a Provider assists a User step by step via audio or video call.
  • "Content" — Any text, images, audio, video, ratings, reviews, or other material submitted through the Platform.
  • "Institutional Bridge" — A 3-way call feature where a bilingual Provider assists a User in communicating with a third-party institution (bank, hospital, government office).

3. Account Registration

To use Resolviv, you must create an account using a valid phone number. Verification is completed via a one-time password (OTP) sent to your device.

  • You must provide accurate and truthful information during registration.
  • You are responsible for maintaining the security of your account credentials.
  • Minimum age: Users must be at least 13 years old (with parental consent for users under 18). Providers must be at least 18 years old.
  • You may not create multiple accounts or share your account with others.
  • Resolviv reserves the right to suspend or terminate accounts that violate these Terms.

4. Platform Description

Resolviv is a two-sided service marketplace that connects Users who need help with Providers who offer skills and expertise. The Platform operates through:

  • Service Matching: Users describe their needs in their own language and Resolviv connects them with a qualified, bilingual Provider.
  • Live Guided Action (LGA): Real-time audio or video guidance from a Provider, enabling Users to accomplish tasks — from cooking to home repair — with expert step-by-step support.
  • In-Person Services: For problems requiring hands-on help, Providers can be dispatched to the User’s location.
  • Institutional Bridge: Bilingual Providers join 3-way calls to help Users communicate with banks, hospitals, government offices, and other institutions.

5. User Obligations

As a User, you agree to:

  • Provide accurate descriptions of your service needs.
  • Treat Providers with respect and professionalism.
  • Pay for services as quoted and agreed upon before the service begins.
  • Not use the Platform for any illegal, fraudulent, or harmful purpose.
  • Not attempt to circumvent the Platform to engage Providers directly for the purpose of avoiding platform fees.
  • Provide honest ratings and reviews based on your genuine experience.

6. Provider Obligations

As a Provider, you agree to:

  • Accurately represent your skills, certifications, and experience.
  • Maintain all required licenses and certifications for regulated services (electrical, plumbing, legal guidance, etc.).
  • Deliver services professionally, on time, and as described.
  • Comply with all applicable local, state, and federal regulations.
  • Not discriminate against Users based on race, ethnicity, language, religion, gender, or any protected characteristic.
  • Maintain confidentiality of User information encountered during service delivery.

7. Payment Terms

  • Pricing: Service rates are set by Providers. Users will see a clear quote before confirming any service.
  • Payment Processing: All payments are processed securely through Stripe. Resolviv does not store full credit card numbers.
  • Platform Commission: Resolviv retains a commission of 20–30% of each service transaction, depending on the Provider’s tier level (Junior: 30%, Intermediate: 25%, Expert: 20%).
  • Tips: Tips are optional and go 100% to the Provider — Resolviv takes no cut of tips.
  • Payouts: Provider earnings are paid out weekly via Stripe Connect directly to the Provider’s bank account.
  • Refunds: Users may request a refund within 48 hours of service completion if the service did not meet the agreed-upon scope. Resolviv reviews each request individually.
  • Currency: Transactions are processed in US Dollars (USD). International payment handling is managed by Stripe.

8. Intellectual Property

  • The Resolviv name, logo, branding, AI models, algorithms, and Platform code are the exclusive property of Resolviv, Inc.
  • Users and Providers retain ownership of their own content (reviews, messages, profile information).
  • By submitting content to the Platform, you grant Resolviv a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content for the purpose of operating and improving the Platform.
  • You may not copy, reverse-engineer, or create derivative works based on the Platform without written permission.

9. Privacy

Your privacy matters to us. For full details on how we collect, use, and protect your personal information, please review our Privacy Policy.

10. Disclaimers

  • Marketplace, Not Provider: Resolviv is a technology platform that facilitates connections between Users and Providers. Resolviv is not itself a service provider and does not perform any services listed on the Platform.
  • No Guarantee of Outcomes: While we vet Providers and facilitate quality matches, Resolviv does not guarantee the outcome of any service.
  • Not Professional Advice: Services provided through Resolviv are not a substitute for licensed professional advice. For legal, medical, financial, or other regulated matters, consult a licensed professional.
  • In-Person Risk: In-person services involve inherent risks. Users and Providers participate at their own discretion and risk.
  • Platform Limitations: While we strive for accurate matching and quality service, outcomes depend on individual Providers. Always verify critical information independently.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Resolviv’s total liability for any claim arising from these Terms or your use of the Platform shall not exceed the greater of (a) $100 or (b) the total fees you paid to Resolviv in the 12 months preceding the claim.
  • Resolviv shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
  • Resolviv is not responsible for service interruptions due to force majeure events, including natural disasters, pandemics, government actions, or infrastructure failures.

12. Dispute Resolution

  • Good Faith Negotiation: Before pursuing formal resolution, both parties agree to attempt to resolve disputes through good faith negotiation by contacting support@resolviv.com.
  • Binding Arbitration: If negotiation fails, disputes will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
  • Class Action Waiver: You agree to resolve disputes on an individual basis. You waive your right to participate in class actions, class arbitrations, or representative proceedings.
  • Governing Law: These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

13. Termination

  • You may delete your account at any time through the app settings.
  • Resolviv may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or pose a risk to the safety of the community.
  • Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including payment obligations, disclaimers, and limitation of liability) will remain in effect.

14. Modifications

Resolviv may update these Terms from time to time. We will provide at least 30 days’ notice of material changes through the app and/or email. Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Platform and delete your account.

15. Contact Information

If you have questions about these Terms, please contact us:

  • Email: legal@resolviv.com
  • Support: support@resolviv.com
  • Mail: Resolviv, Inc., Boca Raton, FL, United States